Post-mortem of the 1st of July outage
According to our mission, we are committed to transparency and accountability. This post-mortem is part of that commitment, detailing the events surrounding the outage of the 1st of July 2025.
Summary of the impact
We experienced a significant outage on the 1st of July 2025, which affected our services for approximately 6 hours. During this time, users were unable to validate their pincodes and access their Yivi App, making the Yivi-App unusable. The issue was caused by an outage in the Scaleway data center AMS-1, where our database server is located. Scaleway preemptively shut down several services in the datacenter to prevent further issues such as hardware damage due to abnormal temperatures.



